Quality

It is the policy of the company to maintain a quality system designed to meet the requirements of EN ISO 9001:2015 in pursuit of its primary objectives. To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to an annual audit.

The requirements of the company’s quality system are mandatory and all company personnel have a responsibility and obligation to it.

Red Snapper Group remain committed in providing a professional and ethical service to our customers and clients by ensuring our staff uphold our high standards throughout our staffing, media, educational, and managed services. We understand customer needs and expectations continually change and therefore we must work closely with current and potential customers and clients to meet these changes with the aim of offering suitable products/services ahead of our competition.

Our quality objectives are:

• To identify, recruit and deploy staff with the appropriate attributes and experience to meet or exceed the operational requirements and expectations of our clients.
• To continue to develop and expand our services to achieve continual improvement as a business.
• To constantly review the performance of our staff and act promptly to address any issues that might be identified.
• To regularly monitor client and customer feedback, including any complaints via the complaints procedure.
• To provide in-depth training to our staff through our extensive in-house training programme.

Our methodology for the maintenance of operational quality assurance is built into every aspect of the service we deliver; from the selection of our nominated team through to the day to day welfare, training and performance management of all our contract staff.

Red Snapper continually improves the suitability, adequacy and effectiveness of the Quality Management System. We recognise the results of analysis and evaluation, outputs from Management Review meetings, and if there are needs or opportunities to be addressed as part of the continual improvement process. All processes defined through the controlled documented procedures are aimed at enhancing quality of service. Any analysis of non-conformance enables us to implement new measures and define and implement objectives.

Last edited: 6th September 2021