Managed Services

Red Snapper Group delivers managed services to authorities working within the criminal investigation, enforcement, criminal justice, offender management and private sectors.

We are UK market leaders in terms of the expertise, resource and range of services we can provide to deliver competitive and innovative business process services for our clients.

Our managed services is developed to outsource a part of the responsibilities and functions from our clients within an agreed time and cost, also known as a ‘project’.

Our professional services are delivered through a statement of works (SOWs). SOWs are the agreed deliverables which are required for completion within the set objectives. The SOW sets out the functions to perform and complete within the project with specific dates and milestones to achieve.

Access our service catalogue in the right hand menu.

Benefits

• Flexible and fast response
• Cost efficient and predictable spend
• Highly skilled and experienced professional service
• Quality outputs achieved
• Reduce operational risk
• Innovative ideas and working practices

Our managed service catalogue lists the range of services available to each of our clients. All services can be altered to reflect the needs of each client. 

Contact a member of our team for broader overview.

• Example 1
  Statement Taking
• Example 2
  CCTV Viewing

Example

A DCI from a police force requires 50 witness statements to be taken following a serious incident. All of her Detectives are engaged with other serious incidents and there is little support available from other departments or forces within the area due to high volumes of work.

These witnesses hold credible intelligence, which will significantly support the investigation. The need to obtain their witness statements is crucial and needed asap.

An Investigation Team to be deployed by RSG to obtain the evidential statements either at nominated police stations or at the witnesses’ premises. Each statement taker is highly skilled and experienced, former detectives who are security cleared, providing professionalism, integrity and guidance in the form of providing information about the legal process, special measures, disclosure, witness protection and provision of guidelines.

Statement of Work

Purpose	To obtain 50 witness statements following a serious incident.
Scope of work	Visit/meet with each of the 50 witnesses, obtain an evidential statement detailing what they witnessed in a form of a witness statement
Location	Police Headquarters / police stations / witnesses premises
Time	1 weeks / 5 working days
Deliverables Schedule	Obtain up to 10 witness statements each day / as quick as possible.
Applicable Standards	Deliver professional services in line with force policies and legislation such as human rights, codes of conduct.
Cost	Services billed per week, based on the performance and outcomes achieved in the deliverables schedule. This can be price per statement or per day completed by the Investigation Team.

Example

A DI has 300 hours’ of CCTV to review, following a criminal incident. This lengthy task requires hours and hours of trawling through to capture key evidence, which will support the investigation such a victim or suspect identification, appearance, clothing, vehicles etc. Evidence and further intelligence is required within 2 weeks, in time for court.

The DI has a strong team, investigating a number of other incidents. Due to the volume of work, he requires the additional support from Red Snapper Group to outsource the CCTV, view all material and to produce a detailed report within 2 weeks.

Statement of Work

Purpose	To identify and secure evidence
Scope of work	View 300 hours of CCTV, production of statements following review
Location	Police Headquarters
Time	2 weeks / 10 working days
Deliverables Schedule	Review 30 hours of CCTV each day (0800 – 1600), complete a statement for each video content viewed
Applicable Standards	Deliver professional services in line with force policies and legislation such as human rights
Cost	Services billed per week, based on the performance and outcomes achieved in the deliverable schedule
Outcome Report	Production of a report, handed to the DI based on the evidence and intelligence obtained from each video.

If you would like to speak to one of our consultants about our Managed Service solution please leave your details via our enquiry form below.

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