Privacy Policy
1st August 2025
We respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect:
We collect and process the following personal data:
Information you provide to us:
– Any personal identifiers provided by you (e.g. name, email address, phone number)
– Communication preferences
Information automatically collected:
– Device information (IP address, browser type, operating system)
– Cookies and similar technologies
Call Recording
Calls to and from our organisation are recorded for the following purposes:
Quality assurance: To monitor and improve the standard of our customer service;
Staff training: To provide training opportunities and professional development for our team members;
Dispute resolution: To maintain accurate records that may be referenced in the event of any disputes or complaints;
Legal compliance: To ensure we meet our regulatory and legal obligations.
These recordings are stored securely and are only accessed by authorised personnel. We retain call recordings in accordance with our data retention policy and applicable legal requirements.
The lawful bases for our recording of calls are:
Legitimate interests under Article 6(1)(f) UK GDPR, for us to ensure accuracy of information, support staff training and quality assurance and to defend against legal claims.
Legal obligation (Article 6(1)(c)), and where appropriate Performance of a Contract (Article 6(1)(b).
Lawful Basis for Processing:
We process your personal data under the following lawful bases:
– Contract: Processing necessary for performing our contract with you.
– Legal Obligation: Compliance with UK law.
– Legitimate Interests: Where processing is necessary for our legitimate business interests.
– Consent: Where you have given specific consent for processing.
How We Use Your Information:
We use your information to:
– Provide our services
– Communicate with you about our services
– Improve our website and user experience
– Protect against fraud
– Meet our legal obligations
Data Retention:
We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.
Information Sharing:
We may share your information with:
– Service providers who assist in our operations.
– Professional advisers (solicitors, bankers, auditors).
– Government bodies when required by law.
– Third parties in the event of a business transfer.
All third-party processors are bound by data processing agreements that ensure UK GDPR compliance.
International Transfers:
If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:
– UK International Data Transfer Agreements.
– Standard Contractual Clauses including International Data Transfer Addendums.
– UK Adequacy Regulations.
– Binding Corporate Rules.
Individual Rights:
In certain circumstances you have the right to:
– Access your personal data;
– Rectify inaccurate data;
– Erase your data (‘right to be forgotten’);
– Restrict processing;
– Data portability;
– Object to processing;
– Withdraw consent.
Data Controller(s):
Data Controller: Red Snapper Group Ltd and its subsidiary companies:
- Red Snapper Recruitment Limited
- Red Snapper Learning Ltd
- Red Snapper Media Limited
- Red Snapper Managed Services Limited
- Acumin Consulting Limited
Associate company:
- 999 Learning Limited
Contact Details:
Telephone: 020 3119 3300
For privacy-related queries or to exercise your rights, contact our Data Protection Officer:
Email: DPO@redsnappergroup.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office:
ICO Helpline: 0303 123 1113
Individual Rights:
To exercise your rights around your personal data please see our page on the rights of individuals – http://www.redsnappergroup.co.uk/rights
Cookies:
To understand what cookies we use on our website and what they are for, please visit – http://www.redsnappergroup.co.uk/cookies
For any related queries, please contact our Data Protection Officer at dpo@redsnappergroup.co.uk
