Risk

Identification

Assessment

Management

Competence risk

Risk of poor performance of contractors

Risk of poor performance of Account Managers

Feedback loop starting at early stage of appointment

Regular feedback loop starting at early stage of appointment

Hard and soft performance criteria analysis

Analysis of performance against KPI’s covering candidate availability, delivery, performance and

Pooling and retained replacements that may be sent at 1 day notice.

Removal of contractors from retained pool for negative feedback

Full indemnity insurance.

Weekly reporting to head of recruitment team and MD. Monthly client meetings for 1^st 6 months of contract and quarterly thereafter

Operational risk

Inefficient work flow management putting supply to contracts at risk.

Work flow management reports analysed daily.

Contractor availability monitored daily

Managers obliged to report to MD on variances in work flow KPI’s.

Availability statistics evaluated against demand flow by MD.

MD signs off resolution plan of each manager with unacceptable variance.

Investment made in to retained contractors in case of over demand.

Business risks

Risk of financial health of the business and cash flow planning impacting provision of temporary staff.

FD is ex Top 10 accountancy experienced who continually assesses financial health.

FD manages works with finance managers to maintain cash flow projection model to assess funds in businesses and funding requirements.

FD arranges financing if cash flow projections and immediate contract awards necessitate.